Derwent Charcoal Pencil, Medium, Pack of 12

All products ship from either our warehouse in Auckland or that of our suppliers and partners in Auckland or other parts of NZ. All products shown on our website are available to ship. We DO NOT ship from overseas.

For most items, we dispatch orders out the same or next business day. Other items take an extra day to dispatch. Larger furniture items may take up to 5 days to ship. Dispatch times are listed on each product to help you estimate when they may reach you. All products ship from either Auckland or elsewhere in NZ so shouldn't take long to arrive to you.

Shipping is free on all products when your order value is $30 or over. Whether you're buying a small pen or a large bulk item such as a cupboard or table, shipping is completely free to you as long as you order over this threshold. Our free delivery applies to anywhere in NZ that a courier is able to reach. For orders under $30, a small charge is applied at checkout.

To learn more about our free shipping, read our shipping policy.

If you're on our Business Pass account, the checkout page will show a PO Number input box to allow you to enter your PO Number. This number will automatically be added to any invoices for the order.

For customers not on Business Pass, use the notes input box on the cart page to add a PO Number to the order.

Please contact our sales team for a quote and we'll reply asap with one you can use to acquire funding for your purchase. If you have specific requirements, please include this in the request.

Yes we do ship to rural addresses and PO Boxes. However, some large items are not able to be shipped to PO Boxes. In these instance, we'll contact you for a physical address.

When we dispatch your order, a tracking number is assigned to the shipment. This will be emailed to you via email. In some cases, the tracking number is generated or made available after sending you an email notification that we're preparing your order. In these cases, a tracking number will be updated on your order status page in your account.

To access the order status page, you'll need to login or register with the same email address as used to create the order.

If the product arrives damaged or missing, please contact us ASAP. There is a short window where we can claim for damages occurred during shipment. For any warranty issues, the manufacturer warranty where applicable will be available to repair or replace your product.

No we don't add a surcharge with the use of a credit card to make payments. While it is an added cost to our business, we do not pass this cost on to you as an added benefit to you.